TestWe - FAQ - FAQ Candidats

FAQ - Candidates

Presentation

What is TestWe?

TestWe is a secure E-Assessment solution:

  • 1 - A web platform for examiners and administrators used for the creation, management and reviewing of assessments.

  • 2 - It also includes a software dedicated to examinees, allowing them to take tests in a secure and offline environment.

How does it work ?

Schema utilisation

How to download and install TestWe software ?

You will receive a welcome email from TestWe with a link to download the software. This process only takes severeral minutes.

Do I need an Internet connection to take my exam ?

No, the exam is taken offline. But you do need to log in TestWe with an internet connection 24 hours after the exam so that your copy is sent automatically.

What device do I need to use TestWe ?

To launch TestWe you need a computer or a Window tablet with :

  • 50MB of available storage

  • One of the following operating systems :

  • If your operating system is not shown here,
    please contact your organization to borrow a comptuer that will be compliant with TestWe.

What operating systems are NOT currently compliant with TestWe ?

XP

Vista and lower

Windows 10 S

Windows ARM (RT)

MacOS less than 10.10

IOS (Ipad, Iphone)

Others

Android, Chromebook, Virtual office, Linux (debian, ubuntu, ...)

I lost my credentials, I cannot log in.

Use this link to recover your credentials, please note that your email address is your school or organization's email address.

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

I am on Windows and I cannot get access to TestWe when I launch it.

You need an admin access to install AND launch TestWe. Click right on the application and select "Run as administrator". If you are on a guest session, you will need to switch to an administrator session or to be given the administrator password.

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

I cannot manage to unlock my Mac

Here is the solution : Click here

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

I cannot identify the problem

-> Your operating system may not be updated

Mac : versions prior to 10.10 are not compliant with TestWe, to check your version and update it here is the solution : Click here

Windows : versions prior to Windows 7 are not compliant with TestWe, to check your version and update it here is the solution : Click here

-> Your TestWe version may not be updated. Please download it again through the Welcome email you received from us (look for "Welcome TestWe" in your emails) and install it again.

-> You may also have an antivirus and/or a firewall that prevents TestWe from running. You will need to temporarily deactivate them before running the software.

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

My date and/or time are not up to date

Mac : Here is the solution : Click here

Windows : Here is the solution : Click here

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

What do I have to do to update my eams list ?

Log in TestWe with an Internet connection. Exams will appear preceded by a blue or yellow dot. Otherwise, please wait several minutes before lunching the software again. If your exam does not appear please contact our support team.

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

I am taking an exam abroad, on a different time zone, how should I do ?

Contact your administration to know more about the processes.

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

Is there a backup on my computer in case of problem ?

Yes, TestWe trigger an automatic backup every 30 seconds.

How can I access it ?

TestWe only saves coded version of your copy, only the administration will be able to read it.

Do not try to modify the file at risk of damaging your copy AND to not validate your exam !

I can not find my exam

Your exam will be shown on the "Future exams" tab only several hours before the D day. Before that it will be shown in the "Passed exams" tab.

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

I have an issue with the definition of my screen

If when you launch the TestWe demo elements are too big or too small you can adapt your screen definition : Click here

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

What should I do if I have a technical issue with my computer ?

Leave your computer as it is and call immediately a supervisor so that you can access your exam again.

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

How can I send my copy ?

If you were connected to the Wifi before launching the examn, your paper was sent automatically at the end of the exam. If not, you will need to get an Internet connection and open TestWe in the following 24h. Your paper will be automatically sent. If you want to make sure of it, go to the "Completed Exams" tab on TestWe. If a green dot appears next to the name of the exam you just took, it means that we received your paper !

Is your question resolved ?

Yes No
Contact us at support@testwe.eu

When will I have my results ?

Please contact your school administration for details about your results (format and receiving date)